Frequently asked questions
My plug-ins won’t show up in my DAW
Make sure the correct Plugin Formats required by your DAW are installed to the correct locations. In many DAWs a Plugin Path can be set, so make sure that the correct location is scanned. If the plugin still does not load, redownload the file and try a reinstall.
Do you offer academic discounts?
Please contact email@example.com with your name and following info:
College level or higher Educators, including teachers, instructors, professors, full-time or adjunct, receive up to a 50% discount depending on the plugin(s)
College level or higher Students receive up to a 50% discount depending on the plugin(s)
University/college students — You must show evidence of current enrollment at an accredited, government-recognized public or private post-secondary/tertiary degree-granting academic institution, or for-profit career/vocational schools that grants degrees and/or certificates, by providing one (1) of the following:
- A copy of a student ID card containing your (the student's) information, such as name, school name, and the current academic term. If there isn’t a date on your ID, or your field of study isn't clear, we won't be able to verify your eligibility and you’ll have to send us something else - perhaps #2, or #4 below...
- A copy of a tuition statement or course bill that includes the school’s logo or seal, your name, field of study, and the current date/academic term
An official letter from the registrar of the school, including your name, the school name, field of study, and the current date/academic term
- A copy of a student schedule including student name, the school name, field of study, and the current date/academic term
- A copy of a grade report statement or transcript including your name, the school name, field of study, and the current date/academic term
Screen captures from school websites may be accepted in lieu of official documentation if your name, school name, field of study, and valid date are clearly visible (acceptance is at the sole discretion of Kiive Audio)
Where are my past orders?
You can view all past orders under the "My Account" tab.
I want to try out a plugin, where are the demos?
You can download our demo versions through the "Try It" Button on each product page or through the "Plugin Trials" button in the top menu.
I would like to sell and transfer my plug-in license to another user, is this possible?
Unfortunately re-selling of Plugin Licenses is currently not supported by Kiive Audio. But feel free to check back in periodically as this is something we'll implement in the future.
Where Can I Find My Serial Code?
License codes can be found in the confirmation email as well as in your previous orders in the "My Account" tab
There is an update for my order, how do I download it?
We will email you when we update a product. You can download any updates for products by logging into the my account section on our site.
I Can't Open The Mac Installer
All of our macOS installer packages are certified and signed with an apple developer ID but some versions of OS can still cause this pop up message. If this occurs simply close the installer and then right click on it and check open. This will bypass Apple's error message and allow you to install your plugin.
How do I log into my account
You can log into your account by clicking on the "my account" section on our site and entering your email address. You will then be sent an email with a login link to access all of your products.
Our plugins are compatible with M1 but they currently don’t run as native. The best way to check if our plugins work on your system is to download one of our demo / trial versions are try it out.
How to authorize a plugin
To authorize your plugin: either copy and paste the 16 digit code and enter it on the first load of your new plugin or click download, which will download a txt file which you can then copy and paste the code from.
Some versions of Pro Tools don't accept the Copy/Paste method. If this occurs try manually typing out your code or contact us.