Refund Policy


 

Due to the nature of Kiive Audio's (non-tangible digital goods) products, it is not possible to “return a product”. We therefore DO NOT offer refunds or exchange after purchase.

 

Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final. Offers are not retroactive and apply only to the products specified. Kiive Audio reserves the right to stop any offers at any time.

 

If you are having any issues with our product(s), a file installation, or have any questions, please contact support via email at kiiveaudio@gmail.com



 

Privacy Policy

 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in Ontarios privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

To improve our website in order to better serve you.

To quickly process your transactions.

To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 

We use regular Malware Scanning.

 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:

 

Understand and save user’s preferences for future visits.

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

 

If users disable cookies in their browser:

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

We use Google AdSense Advertising on our website.

 

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

We have implemented the following:

 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

 

Opting out:

 

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

Ontario Online Privacy Protection Act

PIPA is the first provincial law in the country to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond Ontario to require any person or company in Canada (and conceivably the world) that operates websites collecting Personally Identifiable Information from consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

 

According to PIPA, we agree to the following:

 

Users can visit our site anonymously.

 

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

 

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

 

You will be notified of any Privacy Policy changes:

 

On our Privacy Policy Page

Can change your personal information:

 

By emailing us

How does our site handle Do Not Track signals?

 

We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third-party behavioural tracking?

 

It’s also important to note that we allow third-party behavioural tracking

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in Canada and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

 

We will notify you via email

Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:

 

Send information, respond to inquiries, and/or other requests or questions

Process orders and to send information and updates pertaining to orders.

Send you additional information related to your product and/or service

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

 

Not use false or misleading subjects or email addresses.

Identify the message as an advertisement in some reasonable way.

Include the physical address of our business or site headquarters.

Monitor third-party email marketing services for compliance, if one is used.

Honour opt-out/unsubscribe requests quickly.

Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can:

 

Follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us at the email below.

 

kiiveaudio@gmail.com

Terms Of Service

Terms

By accessing the website at https://www.kiiveaudio.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Kiive Audio's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

 

modify or copy the materials;

attempt to decompile or reverse engineer any software contained on Kiive Audio's website;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Kiive Audio at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

The Parties shall use reasonable efforts to keep all confidential and proprietary information confidential indefinitely. The Parties must notify the other promptly upon discovery that any confidential and proprietary information has been accessed or otherwise acquired by or disclosed to an unauthorized individual or corporation.

 

The Parties shall not modify, copy, or otherwise duplicate confidential and proprietary information of the other physically or electronically without the written consent of the disclosing Party.

 

The Parties shall not use confidential and proprietary information except for the purpose of carrying out this Agreement.

 

The Parties agree that any received confidential and proprietary information shall be returned or destroyed upon the termination of this Agreement, and any knowledge of the confidential and proprietary information shall be kept confidential indefinitely after the termination of this Agreement.

 

Disclaimer

The materials on Kiive Audio's website are provided on an ‘as is’ basis. Kiive Audio makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Kiive Audio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

 

Limitations

In no event shall Kiive Audio or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Kiive Audio's website, even if Kiive Audio or a Kiive Audio authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

Accuracy of Materials

The materials appearing on Kiive Audio's website could include technical, typographical, or photographic errors. Kiive Audio does not warrant that any of the materials on its website are accurate, complete or current. Kiive Audio may make changes to the materials contained on its website at any time without notice. However Kiive Audio does not make any commitment to update the materials.

 

Links

Kiive Audio has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kiive Audio of the site. Use of any such linked website is at the user’s own risk.

 

Modifications

Kiive Audio may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

 

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Ontario and you irrevocably submit to the exclusive jurisdiction of the courts in that Province or location.