Find the answer you need.

Q: Do all plugins have a free trial?

A: Yes. Every paid Kiive plugin has a free 14-day trial. It's the full plugin running in your DAW with no feature restrictions and no credit card is required to start a trial. Download it from the product page, install it, and use it on whatever you're working on.

Q: Can I extend my trial if I need more time?

A: Reach out to support@kiiveaudio.com and let us know what you need. We handle these on a case-by-case basis.

Q: Do I need to create an account to start a trial?

A: A trial processes through checkout as a $0 order, so you'll create an account during that process. That same account is where your license key will appear if you decide to buy.

Q: How do I get my license key after purchasing?

A: Your license key is delivered instantly by email after checkout. You can also find it anytime by logging into your Kiive Audio account and checking your order history.

Q: I can't find my license key. Where do I look?

A: Log into your account at kiiveaudio.com and go to your Orders page. Every purchase and its associated license key is listed there. If you still can't find it, email support@kiiveaudio.com and we'll sort it out.

Q: Can I install on more than one computer?

A: Yes. You can install and authorize on up to three machines at the same time.

Q: Are updates free?

A: Yes. Every plugin purchase includes free updates for life. Compatibility patches, feature additions, and improvements are all included. No subscriptions or upgrade fees.

Q: Do you offer bundle pricing?

A: Yes. Build a Pick 2, Pick 3 or Pick 5 bundle from the eligible plugins, or choose one of our ready-made collections. See the bundles page for current options and pricing.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure checkout. Your payment information is processed securely and never stored on our servers.

Q: What plugin formats do you support?

A: VST3 and AAX on macOS and Windows, with AU available on macOS. All formats are 64-bit.

Q: Are your plugins compatible with Apple Silicon?

A: Yes. All Kiive plugins run natively on Apple Silicon. No Rosetta required.

Q: What are the minimum system requirements?

A: 1 GHz Intel Dual Core or AMD equivalent (PC), 4 GB RAM, macOS 10.14 or higher (recommended), Windows 7 or higher, screen resolution 1024x768 or higher, 64-bit DAW.

Q: My Mac won't open the installer. What do I do?

A: If macOS blocks the installer, right-click (or Control-click) the installer file and select "Open" from the menu. This bypasses the Gatekeeper warning for that file. You only need to do this once.

Q: What happened to Tape Face and XTcomp?

A: Tape Face and XTcomp are now available exclusively through Plugin Alliance as updated versions. They are not sold through kiiveaudio.com. If you're a Plugin Alliance subscriber, both are included in the Mega Bundle. Note that the Plugin Alliance versions are not backwards compatible with sessions using the original Kiive versions.

Q: How do I reach support?

A: Email support@kiiveaudio.com. We're a small team and you'll always be talking to a real person. We typically respond within 24 hours, 7 days a week.

Q: I'm having a technical issue with a plugin. What should I include in my email?

A: Let us know which plugin and current version you're running, your DAW and version, your operating system, and a description of what's happening. Screenshots or a short screen recording help us diagnose things faster.